Business Development Executive

Summary of The Role We are looking for a motivated and results-driven Business Development Executive to manage incoming enquiries and referrals, develop strong client relationships and drive business growth. The role involves managing the end-to-end referral process, identifying suitable professionals for client requirements, preparing proposals and following up on opportunities to secure new business. The ideal candidate will have a background in sales, recruitment, customer service or account management, with strong communication and negotiation skills and the ability to work towards individual and team targets. Role Responsibilities

• Act as the first point of contact for clients, including solicitors, Local Authorities and private organisations, handling enquiries and referrals and accurately recording them in the CRM system.
• Manage the end-to-end referral and sales process, matching client requirements with suitable professionals from the available expert network.
• Respond to enquiries and referrals promptly and professionally, ensuring clients receive the information and assistance they require.
• Prepare and provide tailored sales information packs, including professional CVs, cost estimates and expected timescales, to support client decision-making and secure new business.
• Proactively follow up with clients to address queries, provide further assistance and secure bookings or obtain updates on their decisions.
• Build and maintain strong relationships with professionals, keeping track of their availability and ensuring suitable experts can be identified for future referrals.
• Work closely with the Recruitment Team to identify gaps in the expert network based on geographical requirements and areas of specialisation.
• Develop and maintain relationships with existing and potential clients to understand their current and future requirements and identify opportunities to increase referrals.
• Work towards individual and team KPIs, focusing on increasing referral volumes, conversion rates, service growth and market share.
• Analyze referral and conversion data for specific clients, identifying trends and opportunities for improvement.
• Develop and implement client communication and engagement plans to improve referral activity and conversion rates.
• Maintain accurate CRM records, client information and referral documentation, ensuring all relevant information is up to date.
• Identify opportunities to improve the referral process, strengthen client relationships and enhance overall business performance.

Essential Skills, Knowledge & Experience

• Previous experience in sales, recruitment, customer service or B2B account management.
• Experience working towards sales targets, KPIs or performance-based objectives.
• Strong verbal and written communication skills, with the ability to build relationships and communicate professionally with different stakeholders.
• Good negotiation and influencing skills, with the ability to identify opportunities and convert enquiries into business.
• Proficiency in Microsoft Office, particularly Excel and Outlook, and experience using CRM systems.
• Strong administrative and organisational skills, with excellent attention to detail.
• Ability to manage multiple enquiries and priorities while working within tight deadlines.
• Good analytical skills, with the ability to review performance data and identify opportunities for improvement.
• Strong customer service skills and a commercial mindset.
• Excellent time-management and prioritisation skills.

Desirable

• Experience working with solicitors, Local Authorities or private organisations.
• Exposure to healthcare, recruitment or professional services.
• Previous experience coordinating with medical or other professional service providers.

Personal Attributes

• Highly motivated, proactive and results-driven.
• Confident in taking ownership of responsibilities and working towards challenging targets.
• Positive and commercially minded, with a genuine interest in sales and business development.
• Professional and confident when communicating with clients and external stakeholders.
• Relationship-focused, with the ability to build and maintain strong professional connections.
• Adaptable and comfortable working in a fast-paced environment.
• Self-motivated, with a strong commitment to personal development and continuous improvement.
• A collaborative team player who takes initiative and demonstrates accountability.