Compliance Manager
About Us
At Levein Group, we’re driving digital innovation across UK’s most dynamic sectors – from healthcare and fintech to hospitality and tech startups, all from our vibrant hub in Colombo, Sri Lanka. Join our passionate team of technologists where your creativity and skills can transform multiple industries. We offer more than just a job – we provide an environment where innovation meets purpose, where your growth matters, and where your solutions impact leading UK businesses. Ready to work on diverse, cutting-edge projects?
Your Key Responsibilities
Summary of The Role
The Compliance Manager plays a key role in supporting regulatory, operational, and business compliance functions across its telecommunications services. This role is intended to help ensure the business remains compliant with applicable federal, state, carrier, customer, vendor, and internal requirements. The Compliance Manager will work closely with leadership, operations, billing, customer support, and outside advisors as needed.
Role Responsibilities
- Manage and track regulatory compliance tasks, filings, deadlines, reports, certifications, renewals, and related documentation.
- Maintain compliance calendars and ensure internal stakeholders are aware of upcoming due dates.
- Assist with FCC, state utility commission, Lifeline, telecom, carrier, customer, vendor, and internal compliance requirements.
- Organize, maintain, and update compliance files, records, contracts, correspondence, notices, and audit-support materials.
- Help prepare documentation for audits, reviews, customer requests, vendor onboarding, and regulatory inquiries.
- Track compliance obligations related to telecom operations, customer support, billing, consumer protection, privacy, security, and reporting.
- Coordinate with internal teams to collect information needed for filings, certifications, customer responses, or compliance reviews.
- Review processes and identify areas where documentation, controls, or procedures need to be improved.
- Assist with policy and procedure documentation, including internal SOPs, compliance checklists, escalation procedures, and reporting workflows.
- Monitor customer, vendor, and regulatory requests to ensure timely response and follow-through.
- Support executive leadership with special compliance projects as assigned.
- Maintain confidentiality of company, customer, vendor, and regulatory information.
Required Skill and Qualifications
Essential Skills, Knowledge & Experience
- Strong organizational skills and attention to detail.
- Ability to manage deadlines, follow up consistently, and keep multiple tasks moving.
- Experience with compliance, operations, administration, telecom, legal support, regulatory support, or a related field.
- Strong written and verbal communication skills.
- Comfortable working remotely and independently with limited day-to-day supervision.
- Proficiency with Microsoft Office tools, including Outlook, Word, Excel, Teams, and related collaboration tools.
- Ability to organize documents, maintain trackers, and create clear status updates.
- Comfortable communicating with internal teams, vendors, customers, consultants, and outside advisors.
- Ability to handle confidential and sensitive information professionally.
- Experience in telecommunications, CLEC, ILEC, MVNO, Lifeline, broadband, VoIP, or regulated communications services.
- Familiarity with FCC, state utility commission, Lifeline, consumer compliance, carrier reporting, or telecom billing requirements.
- Experience maintaining compliance calendars, filing trackers, audit binders, or regulatory documentation.
- Experience working with small or fast-moving companies where responsibilities may evolve over time.
- Strong Excel skills, including tracking sheets, filters, formulas, and basic reporting.
- Must be accountable with a strong work ethic, a sense of urgency and ownership, and be able to work effectively both independently and as part of a team.
- Data driven, highly organized, and detailed oriented.
- Able to deliver as efficiently as possible without compromising quality or customer experience.
- First class communicator with an ability to engage sales teams, operational teams and customer stakeholders up to a senior level with confidence.
- Efficient in approach, developing optimized and simple working methods and processes with a keen eye for detail.
- Continually improving, caring about quality, and delivering customer value.
Benefits
Work Environment
- General Work Hours: Between 12.30PM – 10.30PM (WFH) Sri Lanka Time – 45hrs/week.
- Location: Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka.
- Benefits: Paid leave, career upskilling opportunities, eLearning courses.
A Flexible Approach
to Work
OfficeRemote
Work from where you perform best
Whether from your home office, coworking space, or our Porto HQ, you have the freedom to choose.
Earn above the Sri Lankan market
Work with international companies and get paid accordingly.
EPF/ETF included
We operate as a registered Sri Lankan employer.
Flexible Remote Work
Your work hours are flexible. Work remote.
Career Growth & Support
A dedicated team that handles your hardware, HR, and growth.
Health Insurance & Benefits
Comprehensive health insurance coverage, plus additional benefits.
Similar Openings
Check out these similar opportunities and apply today!