Inside Sales Coordinator
About Us
At Levein Group, we’re driving digital innovation across UK’s most dynamic sectors – from healthcare and fintech to hospitality and tech startups, all from our vibrant hub in Colombo, Sri Lanka. Join our passionate team of technologists where your creativity and skills can transform multiple industries. We offer more than just a job – we provide an environment where innovation meets purpose, where your growth matters, and where your solutions impact leading UK businesses. Ready to work on diverse, cutting-edge projects?
Your Key Responsibilities
Summary of The Role
The Inside Sales Coordinator – LCL will be a key member of the Sales, Marketing, and Business Development team, working closely with the Head of LCL Product to support the growth and expansion of company's consolidation services. This position is responsible for inside sales, lead generation, customer relationship development, trade lane expansion, and marketing support. The successful candidate will have hands-on experience in ocean freight forwarding, particularly LCL consolidation, and possess strong communication, sales, and coordination skills. Experience in digital marketing and social media engagement will be considered an asset.
Role Responsibilities
Inside Sales & Business Development
- Generate new business opportunities for LCL consolidation services through cold calling, email campaigns, referrals, networking, and other sales initiatives.
- Identify and develop new trade lanes and consolidation opportunities in collaboration with the Head of LCL Product.
- Build and maintain strong relationships with importers, exporters, freight forwarders, overseas agents, and strategic partners.
- Follow up on sales leads promptly and consistently to convert prospects into active customers.
- Maintain accurate customer records, sales activities, and pipeline information using CRM systems.
- Support the development and implementation of marketing, public relations, and business development initiatives that promote Freight Masters' LCL services.
- Assist in preparing brochures, newsletters, presentations, reports, and other marketing materials.
- Coordinate weekly and monthly LCL schedules and trade lane development activities as directed by management.
- Promote company's services, sailing schedules, and competitive advantages.
- Assist with onboarding new customers and ensure smooth coordination between customers and the operations team.
- Assist with onboarding new customers and ensure smooth coordination between customers and the operations team.
- Identify opportunities to increase business through upselling and cross-selling additional services.
- Deliver exceptional customer service while responding promptly to customer inquiries and requests.
- Build long-term customer relationships to support customer retention and business growth.
- Assist in developing targeted marketing campaigns to promote LCL services and key trade lanes.
- Support digital marketing initiatives, including email marketing, LinkedIn outreach, and other social media platforms.
- Monitor campaign performance and prepare reports to evaluate marketing effectiveness.
- Collaborate with the sales and product teams to develop messaging aligned with current market trends and customer needs.
- Help maintain and strengthen the company's presence on LinkedIn and other social media platforms.
- Monitor customer engagement, testimonials, and online feedback.
- Assist in creating relevant content highlighting Freight Masters' LCL services, market updates, trade insights, and industry developments.
- Work closely with the Head of LCL Product and the Sales Manager on pricing, service development, schedules, and product enhancements.
- Prepare sales proposals, presentations, quotations, and customer presentations.
- Support weekly and monthly sales planning, reporting, forecasting, and performance tracking.
- Provide customer feedback and market intelligence to help improve Freight Masters' LCL products and services.
Required Skill and Qualifications
Essential Skills, Knowledge & Experience
- Excellent written and verbal communication skills in English.
- Minimum of 2–3 years of experience in ocean freight forwarding, shipping, logistics, or international freight forwarding.
- Previous hands-on experience with LCL consolidation is essential.
- Proven experience in inside sales, lead generation, business development, or customer relationship management.
- Proficiency in French, Spanish, or any additional language will be considered an asset.
- Direct experience in LCL consolidation sales, product management, or trade lane development.
- Strong knowledge of the Canadian import/export industry and North American trade lanes.
- Knowledge of digital marketing tools, LinkedIn Sales Navigator, email marketing platforms, and social media engagement strategies.
- Strong organizational, planning, analytical, and time management skills.
Benefits
Work Environment
- General Work Hours: Between 6:00PM to 3:00AM (WFH) Sri Lanka Time – 45hrs/week.
- Location: Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka.
- Benefits: Paid leave, career upskilling opportunities, eLearning courses.
A Flexible Approach
to Work
OfficeRemote
Work from where you perform best
Whether from your home office, coworking space, or our Porto HQ, you have the freedom to choose.
Earn above the Sri Lankan market
Work with international companies and get paid accordingly.
EPF/ETF included
We operate as a registered Sri Lankan employer.
Flexible Remote Work
Your work hours are flexible. Work remote.
Career Growth & Support
A dedicated team that handles your hardware, HR, and growth.
Health Insurance & Benefits
Comprehensive health insurance coverage, plus additional benefits.
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