Customer Support Executive  

Home / Jobs / Customer Support Executive  

Customer Support Executive  

Levein Group Job

Location: Remote (Colombo 05 Sri Lanka )

Experience Level: 2-4 years

Department/ Specialism: Customer Service

Contract Type: Permanent - Full time

About Us

At Levein Group, we’re driving digital innovation across UK’s most dynamic sectors – from healthcare and fintech to hospitality and tech startups, all from our vibrant hub in Colombo, Sri Lanka. Join our passionate team of technologists where your creativity and skills can transform multiple industries. We offer more than just a job – we provide an environment where innovation meets purpose, where your growth matters, and where your solutions impact leading UK businesses. Ready to work on diverse, cutting-edge projects?

Your Key Responsibilities

Summary of The Role  We are seeking a proactive and detail-oriented Customer Support Executive to deliver high-quality assistance to our customers across email, chat, and phone channels. This full-time remote role requires flexibility to work weekends and cover shifts as per the rota, ensuring timely resolution of customer queries and maintaining excellent service standards.  Role Responsibilities 
  • Handle customer queries and complaints received via email, chat, and phone calls, providing timely and professional responses. 
  • Manage a high volume of daily interactions, handling roughly 100 customer calls per day in addition to email and chat support. 
  • Follow agreed business processes, escalate issues when required, and resolve complaints within agreed timelines. 
  • Perform compliance checks on customer interactions and documentation to ensure adherence to company policies and regulatory requirements. 
  • Conduct customer quality assurance surveys and report findings to the Customer Care Manager. 
  • Collaborate with team members, provide feedback on process improvements, and maintain a positive team environment. 
  • Continuously enhance service knowledge to support effective customer assistance. 

Required Skill and Qualifications

Essential Skills, Knowledge & Experience  
  • Prior experience in a customer support or call centre role, with proven ability to manage high-volume customer interactions. 
  • Strong communication skills in English (both written and verbal). 
  • Ability to work effectively under pressure and manage multiple tasks. 
  • Strong problem-solving and escalation skills. 
  • Comfortable working with standard support tools (email, chat, call handling systems). 
 Personal Attributes  
  • Customer-focused with a professional, empathetic approach. 
  • Highly resilient and able to thrive under pressure. 
  • Detail-oriented with a sense of accountability and responsibility. 
  • Positive attitude and ability to work collaboratively in a team environment. 
  • Willingness to learn quickly and adapt to new processes. 

Benefits

Work Environment 
  • General Work Hours: 45 hours per week, rota-based. Shifts may start anytime between 6 AM and 11 PM UK time, including weekends as required. 
  • Location: Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka.
  • Benefits: Paid leave, career upskilling opportunities, eLearning courses. 

A Flexible Approach
to Work

OfficeRemote
Team working remotelyTeam event

Work from where you perform best

Whether from your home office, coworking space, or our Porto HQ, you have the freedom to choose.

Earn above the Sri Lankan market

Work with international companies and get paid accordingly.

EPF/ETF included

We operate as a registered Sri Lankan employer.

Flexible Remote Work

Your work hours are flexible. Work remote.

Career Growth & Support

A dedicated team that handles your hardware, HR, and growth.

Health Insurance & Benefits

Comprehensive health insurance coverage, plus additional benefits.

Similar Openings

Check out these similar opportunities and apply today!

Visit Our Job Platform

Senior Customer Support Executive

SeniorExp: 5-10 yearsPermanent - Full time
Apply nowClosing date: 2026-09-04

Customer Service Executive

SeniorExp: 2-4 yearsPermanent - Full time
Apply nowClosing date: 2026-09-04