Quality Assurance Executive

Summary of The Role We are looking for a detail-oriented and organised Quality Assurance Executive to review professional reports and ensure they meet the required quality standards before being submitted to clients. The role involves proofreading reports, checking accuracy and completeness against instructions, coordinating amendments with experts and monitoring submission deadlines. The successful candidate will have excellent written English skills, strong attention to detail and the ability to manage multiple reports and deadlines while maintaining effective communication with clients, experts and internal teams. Role Responsibilities

• Monitor the weekly reports due list and ensure experts submit their reports to the Quality Assurance team within agreed timescales.
• Liaise regularly with the Case Handling team to track report progress, confirm submission dates and identify any agreed extensions.
• Communicate with clients, experts and internal colleagues regarding issues or delays that may affect report submission deadlines.
• Review reports to ensure they follow the required formats and meet client-specific requirements.
• Follow up with experts on outstanding reports and update internal databases to ensure accurate tracking and visibility across the team.
• Proofread reports thoroughly, checking for grammatical, spelling, typographical and formatting errors.
• Review reports against the relevant Letters of Instruction to ensure all instructions have been addressed accurately and completely.
• Check reports against required assessment documentation and client-specific requirements, identifying and following up on missing forms or supporting documents.
• Provide clear feedback to experts by highlighting areas requiring correction or amendment and review revised reports to ensure the required quality standards are met.
• Make minor corrections to reports where necessary and agreed, particularly when submission deadlines are tight.
• Ensure completed reports are sent to the relevant clients, including solicitors, Local Authorities and other organisations, within agreed deadlines.
• Maintain accurate records of report submissions, correspondence, amendments and supporting documentation in line with internal administrative procedures.
• Handle initial client complaints relating to instructions and report delivery, escalating issues where appropriate.
• Identify recurring issues with experts, including late report submissions or concerns regarding court performance, and work with the Team Leader to address them.
• Work with the Team Leader to develop and monitor processes that improve team efficiency, report quality and service delivery.
• Support the development of effective communication processes with experts and clients to maintain a consistently high standard of service.
• Undertake additional duties as reasonably requested by the Team Leader or Senior Management.

Essential Skills, Knowledge & Experience

• Previous experience in quality assurance, proofreading, report writing, documentation review or a similar administrative role.
• Excellent written English skills, with strong grammar, spelling and proofreading abilities.
• Exceptional attention to detail and the ability to identify errors, inconsistencies and missing information.
• Ability to review detailed documents and check information against specific instructions and requirements.
• Strong organisational and time-management skills, with the ability to manage multiple reports and competing deadlines.
• Good written and verbal communication skills, with the confidence to liaise professionally with clients, experts and internal teams.
• Good working knowledge of Microsoft Office applications, particularly Word, Outlook and Excel.
• Ability to maintain accurate records and work with databases or internal tracking systems.
• Strong problem-solving skills and the ability to follow up on outstanding matters independently.

Desirable Experience

• Experience reviewing professional, clinical, legal or assessment-related reports.
• Familiarity with Letters of Instruction, Local Authority documentation or similar formal reporting requirements.
• Experience communicating with solicitors, Local Authorities or other professional organisations.

Personal Attributes

• Highly detail-oriented, methodical and thorough in reviewing documents.
• Organised and proactive, with the ability to manage deadlines effectively.
• Confident in providing constructive feedback and following up on required amendments.
• Professional and approachable when communicating with different stakeholders.
• Able to work independently and take ownership of responsibilities.
• Calm and focused when working under pressure or managing urgent deadlines.
• Reliable, accountable and committed to maintaining high-quality standards.
• A collaborative team player with a continuous improvement mindset.